Refunds
How refunds work for DateSmarter subscriptions, in plain language.
A human summary
How refunds work. Because subscriptions are billed through the Apple App Store and Google Play, most refunds are handled by them; this page explains how to request one, and when we can help directly.
Where your subscription is billed
DateSmarter subscriptions are purchased and billed through the App Store (Apple) on iPhone and Google Play on Android. We do not take payment directly, which means refunds are handled by Apple or Google, and are requested through them.
How to request a refund
On iPhone (Apple): go to reportaproblem.apple.com, sign in, find your DateSmarter purchase and choose the refund option. You can also do this from Settings, your name, then Subscriptions.
On Android (Google Play): go to play.google.com/store/account or open the Play Store, tap your profile, then Payments & subscriptions, and request a refund there.
Apple and Google make the final decision on refunds under their own policies.
How to cancel
You can cancel any time in your App Store or Google Play account, and you keep access until the end of the period you have paid for. We have written out the exact steps on the Manage Subscription page.
Your consumer rights
Nothing here limits your rights under New Zealand consumer law, including the Consumer Guarantees Act 1993. For the full detail, see our Terms of Service.
Questions
If you are not sure where to start, email info@datesmarter-ai.com and we will point you the right way.